Answers to your FAQs about Encircle Floor Plan

Within the Encircle mobile app, orient your phone into landscape mode and start your scan video. Walk the property continuously with the phone lens pointed on a downward angle toward the seams of the property (where the floor meets the wall). No need to stop in each room, no need to stop and start separate scans for each floor. As you scan, built-in user guidance will provide feedback to ensure your scan is successful (ex: “You are too close to the wall”, “You are moving too quickly”), ensuring that your capture is done right every time.

More information on best scanning technique can be found here in our help center, and on EncircleU .

In only a few easy steps, you can quickly go from capture to delivery.

DO I NEED ANY SPECIAL EQUIPMENT TO CAPTURE AN ENCIRCLE 2D FLOOR PLAN?

No! We like to say that you only need a smartphone, two feet and a heartbeat to use Encircle Floor Plan. That means no additional costs for equipment, no more worrying about the location/availability of that equipment, and no more specialized training needed to have people capture a property. With Encircle Floor Plan, anyone on your field team is empowered to create an accurate and professional floor plan, using the phone they already have, within an app they already use.

DO I NEED TO DO ANYTHING TO PREPARE THE PROPERTY BEFORE SCANNING?

Before you begin your scan video to capture your 2D floor plan, it is best practice to ensure that all doors are open into the areas that you would like to capture, that all lights are turned on, and that all blinds or window coverings are opened to let in as much light as possible. We recommend you do this as you are walking through the property completing your initial inspection/scope video. Should you forget to open doors before your scan, just be sure to point your camera lens away from doors as you open them, to avoid a door opening (or closing) captured within your scan video.

HOW DO I CAPTURE A PROPERTY WITH MULTIPLE LEVELS/FLOORS?

To capture a property that has multiple floors, you can simply continue your scan video as you walk up or down stairs between levels. Our technology will detect that you are on a different level, and the 2D floor plan will be returned with separate image files for each floor, with the stair locations represented as well. We recommend starting on the lowest level of a property and working your way up. Do not move back and forth between levels during a scan.

HOW DO I CAPTURE SMALL SPACES (CLOSETS, SHOWERS, ATTICS, CRAWL SPACES)?

To capture small spaces during a scan, ensure that you point your camera lens into those tighter areas, focusing on the seams where the floor meets the wall. Be sure to point your device into the tight space for a minimum of 10-15 seconds for an accurate capture. If the space is large enough to walk in, you can walk in and then back out along the same path to avoid getting an error message that you are turning too quickly.

WHAT IF THERE ARE A LOT OF OBJECTS, FURNITURE, OR CLUTTER IN THE AREAS I WANT TO CAPTURE?

To capture a property with Encircle Floor Plan, you do not have to remove contents, clutter or furniture. The technology can “see through the clutter” and fill in missing information if there are areas of the room being blocked by furniture, appliances, or general clutter. However, you do need to be able to walk far enough into a space to capture where the floor meets each wall. So, for hoarder environments where you cannot get into a room, the room will need to be cleared out to a certain extent in order to capture an accurate scan.

WILL I BE ABLE TO GET AN ACCURATE FLOOR PLAN IF I AM IN A LOW LIGHT ENVIRONMENT?

Similar to existing 360 and 3D scanning solutions out there, decent lighting is important to capture an accurate scan of a property. we recommend opening all blinds in the scanning area to let in as much natural light as possible. For spaces with no windows, or if you are working in the dark, we recommend using an auxiliary light, like a Lume Cube. We have also heard from customers that walking around with a flashlight can also do the trick. Note: If you are using an iPhone that has LiDAR, lighting will be less of an issue for your scans.

WILL I BE ABLE TO USE ENCIRCLE FLOOR PLAN IN OFFLINE MODE (IF I DON’T HAVE SERVICE OR INTERNET CONNECTION)?

Yes! Encircle Floor Plan will allow you to complete a scan/capture of a property, even while in Offline Mode. Note that you will not be able to submit your video scan for processing until you regain connection. Since the scan video may be a large file, depending on the length of the scan, it may take longer to sync to our server compared to photos or other data you captured while offline. Your 2D floor plan will be delivered back to you within 6 hours of you submitting your scan for processing.

WHAT DEVICE/OPERATING SYSTEM (iPHONE/iPAD/ANDROID) DO I NEED TO USE ENCIRCLE FLOOR PLAN?

Encircle Floor Plan can be used on ANY iOS or Android device that meets the minimum Operating System (OS) requirements, including tablets! The minimum OS requirements are: iOS 15 and Android 10. Most, if not all, Android and iOS devices from the past 3 years will be able to meet this minimum OS requirement. However, the accuracy of your scan increases to 97% if you are using an iPhone with LiDAR (whereas 95% is our typical scan accuracy).

CAN I USE THE VIDEO FROM MY FLOOR PLAN FOR PHOTOS, CONTENTS OR MY VIDEO SCOPE?

Encircle Floor Plan captures a continuous video focusing where floors meet walls. It is not intended to capture still images/photos, contents or video scopes. The other features within the Encircle app allow you to quickly and easily capture those elements for complete documentation. And because you can have multiple users in the claim at the same time you can have different people on the job site accomplishing these tasks simultaneously.

Our recommendation is to film your video scope first within Encircle while narrating your initial assessment and anticipated scope. While doing that video scope, you can be sure to leave doors open and walkways clear, so that you can ensure that you have an uninterrupted scan for your Encircle Floor Plan capture that follows. Then you would move on to capture your photos of rooms and individual contents.

CAN I USE ENCIRCLE FLOOR PLAN TO CAPTURE PROPERTY EXTERIORS?

Encircle Floor Plan is intended for interior floor plans, but does have the ability to capture outdoor areas as well. Please note that we can only guarantee successful processing within 6 hours of spaces under 10,000 sq ft.

WILL THE SCAN CAPTURE FRAMING OR WALLS THAT ARE DAMAGED / HAVE EXPOSED STUDS?

Yes. We are able to produce floor plans after demolition, with damaged walls and exposed studs. While it can work with any phone, we recommend using an iPhone Pro device with LiDAR to help to ensure we can process scans with damaged or exposed studs.

DELIVERY

HOW LONG DOES IT TAKE TO RECEIVE MY FLOOR PLAN BACK?

Encircle Floor Plans will be returned directly into your Encircle claim in about 90 minutes on average, depending on the complexity and size of the property. All floor plans are always returned within 6 hours of submitting your scan video. Getting your floor plan delivered the same day enables you to begin your estimates much faster than the typical 24-72 hour turnaround time from other solutions.

IF YOU SCAN A SMALLER AREA, WILL YOUR FLOOR PLAN BE RETURNED FASTER?

Yes. While we can only guarantee floor plans will be delivered in less than 6 hours, it is easier and faster for our solution to return smaller areas. Our testing indicates that smaller scanned areas are typically returned in a shorter time period.

DOES MY TIME ZONE MATTER TO RECEIVE MY FLOOR PLAN BACK WITHIN 6 HOURS?

Nope! No matter what time zone you are in, Encircle Floor Plans will be returned to you within 6 hours of your scan being submitted through the Encircle app.

HOW ACCURATE IS ENCIRCLE FLOOR PLAN?

Nobody’s perfect, right? But we’re pretty darn close. Encircle Floor Plan is 95% accurate — this is on par with competitive solutions like DocuSketch, and well within the tolerances of insurance carriers for mitigation estimates. Our accuracy increases to 97% if using an iPhone or iPad with LiDAR.

WHAT DIMENSIONS ARE INCLUDED WITH ENCIRCLE FLOOR PLAN?

Your Encircle Floor Plan will be returned with wall dimensions and room square footage. Fixed features such as doorways, windows, stairs, fireplaces, cabinets, appliances, showers and vanities will be represented visually and will be to scale, but measurements will not be displayed for readability. Window and doorway widths will be accurate, but measurements will only be shown when the floor plan is imported into Xactimate for an automatic sketch.

DOES ENCIRCLE FLOOR PLAN CAPTURE CEILING HEIGHT?

All Xactimate sketch files using Encircle's Verisk integration will default to 8ft, flat, ceiling heights. These can be adjusted by the user in Xactimate.

WHAT FILE FORMATS ARE AVAILABLE FOR ENCIRCLE FLOOR PLAN?

Encircle Floor Plan files are delivered directly into the Encircle claim as JPEG image files. An image will be returned for each level captured. The floor plan image(s)can be easily included in an Encircle report or can be downloaded from the Encircle app to use or share within another application.

Using Encircle's integration with Verisk, you can also import your floor plan into an automatic Xactimate sketch. One sketch tab will be created for each level captured.

CAN I USE MY FLOOR PLAN IN XACTIMATE?

Using Encircle's integration with Verisk, you can import your floor plan into an automatic Xactimate sketch. One sketch tab will be created for each level captured.

You can also import any floor plan into Xactimate as an underlay to trace over.

HOW DO THE ROOMS GET LABELED ON THE FLOOR PLAN?

While scanning, Encircle Floor Plan uses AI predictive technology to intuitively label the room names automatically. If you would like to apply custom room labels, you can use the speech detection feature (green microphone button on the scanning screen) to dictate the room label you would like, “theater room, home office, etc.” You will also be able to edit the room labels on the returned floor plan within the Encircle web app.

WHAT IF I NEED TO MAKE AN EDIT TO MY FLOOR PLAN?

Your 2D floor plan will always come out quick, crisp, and professional. Should you need to update room labels, you can do this directly within the Encircle web app.

In the unlikely case that you need to correct dimensions on your floor plan, you will be able to submit a fix request describing the change you need, and the adjusted floor plan will be reprocessed and returned to you rapidly.

CAN I CREATE INDIVIDUAL ROOM SKETCHES FROM A FLOOR PLAN?

Yes, you can use the Encircle Floor Plan tool to create individual room sketches. Users will also be able to leverage these room sketches to create moisture maps for water jobs in Encircle Hydro.

CAN I MARKUP/ANNOTATE THE FLOOR PLAN?

Yes! Once you use your floor plan to create individual room sketches or moisture maps, you can use our sketch tools to mark certain areas, enter moisture points, or place equipment.

WILL MY FLOOR PLAN BE AUTOMATICALLY PULLED INTO MY ENCIRCLE REPORTS?

Yes, the Encircle Floor Plan will be displayed in Encircle PDF reports. If you use part of the floor plan for room sketches or if you use it as a moisture map within Encircle Hydro, those will also be captured within your report, the same way sketches and moisture maps are displayed today.

CAN I GET FLOOR PLANS WITH METRIC OR IMPERIAL MEASUREMENTS?

You bet! Measurements are available in metric (meters and centimeters) or imperial (feet and inches). The floor plan will be returned with metric or imperial measurements based on your app’s user preferences at the time the property was scanned.

HOW DOES ENCIRCLE FLOOR PLAN STACK UP AGAINST OTHER SOLUTIONS?

Learn how Encircle Floor Plan stacks up against other solutions here.

HOW DO I GET ENCIRCLE FLOOR PLAN?

HOW MUCH DOES ENCIRCLE FLOOR PLAN COST?

Encircle Floor Plan is priced at $29 per floor plan if you choose you pay-as-you-go. Or you can choose a monthly subscription to bring the price down as low as $20 per floor plan (more details here). Speak to your Encircle account executive about your business needs to find a pricing plan that's right for your business.

Remember that since all you need is your smartphone to capture a property, there are no additional costs to consider, like cameras or hardware. Plus, we won’t charge extra fees to have your floor plan delivered back to you quickly. Our fast turnaround time is available for everyone, all the time.

If you choose to take advantage of Encircle's Verisk integration to import floor plans for instant Xactimate sketches, there is a $10 fee per import (per floor plan to sketch conversion).

DO I NEED TO BE AN ENCIRCLE CUSTOMER TO USE ENCIRCLE FLOOR PLAN?

Encircle Floor Plan is a feature within the Encircle field documentation platform. That means that only Encircle customers will have access to this feature.

Interested in becoming an Encircle customer to get access to this feature? Book a demo for more information!

Encircle Product Updates

What the Floor Plan!? Answers to FAQs about our 2D floor plan feature

Encircle Floor Plan allows restorers to quickly capture properties using just their smartphone, and get precise 2D floor plans back in 90 mins on average (always under 6 hours).

Here are the answers to your most commonly asked questions about this exciting feature.

CAPTURE

DELIVERY

HOW DO I GET ENCIRCLE FLOOR PLAN?

Learn more about Encircle Floor Plan here!

Get complete and consistent field documentation everytime.

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