The 2026 Operator on-demand webinar

Volume Fluctuates. Excellence Is Built.

Are You Operating for 2026—or Reacting to 2025?

Market cycles will always rise and fall. But the restorers who consistently win—through slowdowns, labor shortages, CAT-less years, and margin pressure—aren’t reacting to volume. They’re building operational machines designed to perform in any environment.

In this on-demand webinar, Encircle CEO Paul Donald sits down with three highly respected industry operators and advisors—Brandon Reece (FP Restoration / Floodlight Consulting), Lukas Szczurowski (Sanktum), and Josh Bachman (Violand)—to unpack what operational excellence really looks like at every stage of growth.

Rather than chasing trends or shortcuts, the conversation focuses on what top performers actually do differently: how they execute on Day-1, create consistency across teams, protect margins as they scale, and use data and technology to make better decisions—faster.

This is not a theory session. It’s a candid, operator-to-operator discussion about what works, what breaks, and what separates companies that scale profitably from those that stall.

⬇️ Watch now on-demand recording below.

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What You’ll Learn

Market conditions may change—but the formula for sustainable profitability is becoming clearer. In this session, you’ll learn:

Why Operational Excellence Is the Real Competitive Advantage
How top operators outperform their peers not by chasing volume, but by building disciplined, repeatable systems that protect margins and customer experience at every stage of growth.
The “Day-1” Advantage
Why what happens on the first site visit—documentation, scoping accuracy, communication, and expectations—has an outsized impact on cash flow, collections, close rates, and long-term trust.
Consistency Beats Talent When Scaling
Why relying on “hero performers” breaks growth—and how standard workflows, clear priorities, and operational clarity allow average teams to produce above-average results.
Data as the Foundation for Growth (and AI)
Why capturing clean, consistent field data is non-negotiable—and how technology turns day-to-day job activity into actionable insight for operations, sales, and leadership.
Leading Indicators That Actually Matter
Which metrics operators should watch while work is still in motion—not after margin is already lost—and how cadence and visibility change decision-making.
Empathy + Execution = Higher Close Rates
How communication, clarity, and compassion directly impact conversions, customer satisfaction, and referral strength—and why experience is the real product being sold.
How Profitable Companies Think Differently About Growth
Why saying “no” to the wrong work, narrowing focus, and building for predictable base business creates healthier, more resilient organizations.

Who This Is For

This webinar is ideal for restoration owners, operators, and leaders—from under $1M to $25M+—who want to scale with control, protect margins, and build a business that performs in any market cycle.