Growing a ServiceMaster Franchise with Encircle

 

ServiceMaster-Case-Study

Learn why ServiceMaster Brantford uses Encircle on every claim.

Introduction

ServiceMaster Restore of Brantford is a leader in disaster restoration, specializing in the effective, quality repair of homes and businesses. Having processes in place that not only make their jobs easier and faster but also place them in a position of winning more business and building relationships with adjusters is paramount to the team.

Since 2016, ServiceMaster has been using Encircle to get the job done effectively and professionally.

THE SOLUTION

Bud Vallee, President of ServiceMaster Brantford, sat down with the Encircle team to talk about how his team uses the platform. Vallee explained, “It’s evolved now into a huge part of our tool kit. We use it on every claim. All my techs know how to use it.”

THE RESULT

ServiceMaster Brantford was one of Encircle’s first customers to use the platform to manage contents and find replacement values. Over the years the Encircle platform has expanded significantly to include documentation and process automation tools that keep ServiceMaster Brantford moving from job to job quickly and easily.

Encircle includes tools to:

  • Easily capture photos, videos, notes, and sketches
  • Build accurate scopes
  • Simplify water jobs with our Moisture tool, and
  • Manage contents inventories

“Pictures, tell 1,000 words. Usually, there's a preliminary report within hours. So I can see how my project manager is reporting, and if I have any issues, I can make a quick phone call.”

Bud Vallee, Owner of ServiceMaster Restore of Brantford

 

Pictures Tell 1,000 Words

As a documentation platform, Vallee checks the Encircle web app every morning to see what jobs they have on the go and what's happening on them. “Pictures, tell 1,000 words. Usually, there's a preliminary report within hours. So I can see how my project manager is reporting, and if I have any issues, I can make a quick phone call.” Vallee said.

Collaborate with Adjusters

The team at ServiceMaster can speed up the claims process by working collaboratively with policyholders and service providers on the Encircle platform. The adjuster and contractor have instant access to photos, documents, scopes, estimates, and reports as soon as they are created. At four o'clock on Sunday afternoon when the barbecue is going, an adjuster doesn’t want to run out to a job to determine the severity of the loss. Due to this efficient process, adjusters frequently call ServiceMaster knowing they have Encircle and the capability to assess the job remotely. “We found out that we've had repeat business from the same adjuster because they're familiar with this process and find it easy to follow" Vallee revealed.

Any information captured in the field can be instantly accessed back at the office. Coverage can be confirmed, authorizations signed electronically and crews arrive prepared.

 

“It’s one of the easiest platforms.
Anybody that can use a cell phone, can use Encircle.”

Bud Vallee, Owner of ServiceMaster Restore of Brantford

 

Ease of Use

When it comes to choosing technology for your business, ease of use is important. A first-time user can become competent immediately. The Encircle platform allows you to take on more jobs, cut down on paperwork, provide transparency while improving your margins.

Field techs can take the photos, put the report together in the driveway, upload it, and they’re onto the next job. When you're in a CAT situation, Vallee says, “that's just beautiful”.

He goes on to say, “It's a simple function on their cell phone. And everybody's got a cell phone. You don't have to provide them with a separate piece of equipment to do their job. They just take the picture with a cell phone and upload it.”

Vallee concluded, “It’s one of the easiest platforms. Anybody that can use a cell phone, can use Encircle.”

ServiceMaster-Restore-logo


 

Location:
Brantford, ON

Industry
Restoration